This is part 2 of my article titled ‘Got ‘Bias’ in Your Organization? Outsiders Welcome!’ If you would like to read Part 1, click here.
While sitting with Matt and racking our brains out for a resolution, I shared with him that I really feel our programmers were suffering from the same bias my daughter had but possibly in a different way. A term came to mind that I heard before from my MBA studies: ‘systemic bias’. Here is what a quick Internet search showed us about ‘systemic bias’:
Systemic Bias is inherent in the experiences, loyalties, and relationships of people in their daily lives, it cannot be eliminated by education or training, but awareness of biases can be enhanced, allowing for the adoption of compensating correction mechanisms. Soure: Wikipedia.com
Several months ago, I started an official review my company’s, Post.Bid.Ship., Inc., software development processes. We utilize extremely advanced processes to develop technology designed to help automate the $700 billion commercial shipping industry. The reason for the official review was that our development team was not able to explain nor resolve why bugs in our application previously resolved were reappearing just a few weeks later.
The programmers on our team have been on our development project for 3 years and one of the programmers has worked with me for almost 8 years on other large technology projects. Each programmer works directly for an contracting firm where I consider the founder and CEO a friend of mine. So to say I am loyal to the firm would be an understatement; they rock!
I ran across some notes the other day I had prepared for an Entrepreneur Magazine interview I was doing with regards to launching Post.Bid.Ship. and using the cloud. Because the interview was going to include how I came to embrace the cloud, I decided to write about the moment I knew the ‘Cloud’ was going to be big.
The reality of the ‘Cloud’ came to me well before the word “Cloud” was yet being used. That moment occurred in 2006 when one of my clients at my company Think Outsource named TheHopeLine, a non-profit Christian ministry, was looking to invest in a more robust Customer Relationship Management (CRM) system as well as expand their current Avaya phone system (both were sold as on-site installations at the time and there were no reliable cloud offerings then). After evaluating the choices of potential vendors including Oracle, IBM, Avaya and Cisco, I honestly felt my client who had done well would to that point was not yet able to properly meet the financial and staffing requirements needed to manage such powerful and robust systems.
Often when asked by young entrepreneurs what business book I recommend they read, I say ‘The E-Myth Revisited‘. The book basically argues that for a business to be truly successful, the business must scale beyond any one specific person, especially the founder.
Per the E-Myth, a business does this by the founder of the business dividing their day-to-day work into 3 unique roles: 1 as the Entrepreneur focused on inventing and perfecting the processes of the business, 1 as the technician doing the work laid out in those processes and the last as the manager who will hold new team members accountable in adhering to these processes as they join the growing firm.
George Howard Thompson, 75, retired from General Electric Corporation and International Brotherhood of Electrical Workers, life-long farmer and resident of the Spring Hill Community for many years, died Friday, February 14, 2014 at Williamson Medical Center surrounded by his loving family.
Funeral services will be conducted Tuesday at 11:00 a.m. at Oakes &Nichols with Rev. Phillip Wright and Rev. Keith Sherwood officiating. Burial will follow in Neapolis Cemetery with military honors at graveside provided by Herbert Griffin American Legion Post #19. The family will visit with friends Monday from 4:00 to 8:00 p.m. at the funeral home. Notes of sympathy may be extended at www.oakesandnichols.com. The family suggests memorials to Spring Hill United Methodist Church, 5286 Main Street, Spring Hill, TN 37174.