Master the art of corporate technology

Micky and his team are ready to help your leadership improve and oversee your company's technology. Get started today by purchasing a Technology Review Report authored by Micky and his team. Here are a few of Micky's accomplishments:
  • serves as Chief Information/Technology Officer for several growing enterprises.
  • led multiple organizations' technology acquisitions and deployments.
  • overseen multi-million-dollar, custom software development projects.
In writing this report, Micky and his team will interview your company's key personnel. Through these interviews, Micky and his team will author a full report that covers the key takeaways and our well-informed opinions on the state of your current technology. The report will then detail opportunities that exist in choosing the right technology and the deployment process.
Micky Thompson
Rackless, Inc.

How it works, let's get started...

Below, we outline the 6 steps you and our team can expect to go through as we work to review your current technology and document our findings and recommendations.
Step 1
Purchase a Report
Get started today kicking off the report writing by purchasing a Technology Review Report. Once purchased, Micky and his team will start scheduling interviews and onboarding your team as a client. Buy a report to get started today.
Step 2
Notify Leadership Team
Notify your leadership team that you have engaged us to author this report. Let them know they may soon hear from us to participate. Request they be candid and honest with us because the goal is not to find blame but make improvement.
Step 3
Accept Rackless.app Invitation
Rackless.app powers our projects. Accept the email invitation to Rackless.app. In your first ticket, we will list who you would like us to interview for the report. Also in Rackless.app, we will start documenting current issues and future opportunities.
Step 4
Respond Timely
Rackless.app will alert you when someone has updated a ticket. The ticket may even be assigned to you for action or comment. Please respond timely to all Rackless.app ticket requests. The faster the response, the faster the report.
Step 5
Invite Your Team
In Rackless.app, we will set up your Account and Epic (aka Project). We or you can invite your team members to join. By you inviting your team members, they will  recognize you and be more willing to accept the invitation to Rackless.app.
Step 6
Review Report
Micky and his team will submit drafts of the report for your review. Feel free to request changes. As a goal, we will conduct interviews within first 30 days, initial draft within 60 days, and final report with change requests within 90 days.

Our affordable technology report

We keep our report affordable by building on years of experience diagnosing common technology issues and staying up to date on the latest in best practices.
Our Report's Key Features
Our goals are that we start to build a new professional relationship plus impress you with our business and technology acumen. In meeting and learning from you and your colleagues about your business, our relationship will begin. From there, we will author a report that includes the following features.
Executive Summary
About Authors
About Participants
Best Practices
Competite Landscape
Recommendations
Total number of team members?
1-24
25-49
50+
single payment

$2,900

$4,900

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100% money-back guarantee. If within 30 days of receiving your final report you are not 100% satisfied, we will give you a full refund, no questions asked. 
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Features included within your report

Below is just a small list of some of the features that will be included in your report.
EXECUTIVE SUMMARY
Your Technology Review Report will be several dozen pages custom written specifically for you and your organization's review. We will provide you a top-level Executive Summary at the beginning of the report designed to be consumed quickly and provide you and your executive team top-level takeaways. Our formula for an Executive Summary is 2-pages, single-line, Arial, in size 10 font.
About Authors
Micky Thompson will author your report. We will also pull from Rackless, Inc.'s growing team of Support Technicians and Software Developers to help him author parts of the report. The goal will be that the authors establish their authority to speak on the subject of technology. You will learn their history, what they like, what motivates them, and more when it comes to the authors and their specialities.
About Participants
An important part of our authoring your custom Technology Review Report is the interviews with your corporate leaders and teammates. Because we consider this report a part of your organizational memory that will speak into your corporate technology for years to come, we want to document their participation.  Thus, a section will detail their input, considerations, perspective, and more. 
Best Practices
When it comes to technology, there is no 'one size fits all' solution. There are, though, best practices that are more universal and must be taken into consideration. For example, are you tracking the authenticity of your outgoing emails? Cloud-based systems exist that will allow us to track emails sent from your domain and whether all are legit. We review this for you as part of our report and more.
Competitive Landscape
Most companies both underestimate and overestimate  their competitors technology. We will investigate which of these are true for you by reviewing your competitors technology stack. Also from this information, we will identify areas of opportunity you may want to take advantage of based on what your competitors are or are not doing when it comes to technology. 
Recommendations
Recommendations are the heart of your technology report. While it is simple to identify areas of pain, it takes skill and experience to match those pains with long-term and obtainable technology solutions. Also with Micky's unique background in both Information Technology (IT) & Software Development, he can speak into the advantages and disadvantages of buying vs. building technology. 

A little more about us

Micky Thompson, the founder of Rackless, Inc., envisioned a company that could empower small and medium-sized companies to be able to access the same technology reserved for Fortune 500 companies. After seeing the emergence of cloud-based technology, Micky enrolled in the MBA program at The University of Arizona. There, Micky hone his business skills and prepared to launch such a company. 

After graduating from The University of Arizona with an MBA in Entrepreneurship and winning the 2010 McGuire Center for Entrepreneurship end of year business plan competition, Micky paused his plans for building that company to instead launch a venture-backed Internet startup. 

Micky, along with co-founders and classmates Jarret Hamstreet and Cody Nicholls, launched Post.Bid.Ship., a software platform designed for the commercial shipping industry. Micky along with his co-founders and 50+ angel and venture capital investors would grow Post.Bid.Ship. to include integrations with Oracle, spin-off its Oregon-based subsidiary TruckItNow into an independent company, and sell Post.Bid.Ship. to a publicly-traded company in 2022.

In 2013, a company hearing about Micky's idea to help small business buy and build technology reached out to him asking 'Can you put together your idea of a help desk staffed with trained support technicians and software developers we can rent from you?' Micky said yes and Rackless, Inc. was born. Through Rackless, Inc., MIcky would finally be able to execute on his idea to empower small and medium-sized companies with the talent and skills to master their technology. 

Through Rackless, Micky's vision that one day small and medium-sized companies could buy technology and software development services similar to how they purchased electricity or gas was becoming a reality. Small and medium-sized companies would be able to pay Rackless for what they need without the traditional cost of building an help desk and engineering team in house. 

Micky through Rackless would build a home for Support Technicians and Software Developers that knew how to serve their needs and also connect them with a diverse pool of clients that could help challenge them, allow them to diversify their skillset, and could best serve career needs. Today, Rackless recruits around the world providing clients access to their unique 24 hours/7 days a week technology knowledge factory.

9,516,120+

Minutes Supporting Information Technology and Developing Software

57+

Support Technicians and Software Developers
Frequently Asked Questions
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CONTACT US
Do you sell other services beyond the Technology Review Report?
Yes, along with the Technology Review Report, Rackless, Inc. also sells fractional Chief Information Officer, Chief Technology Officer, help desk support, and software development services. Micky's Technology Review Report is where most of Rackless' client relationships begin. If after writing and reviewing the report, Micky, the Rackless team, and our report clients can review whether there may be a good fit between Rackless and their company. If such a relationship seems feasible, Rackless can then work to help our report clients implement the findings from the report.
When counting our team members, who should we include in the count?
We recommend counting anyone as a team member if they are provided an email address or a phone number by your company. You would include both full-time and part-time employees, contractors, and more that have a corporate email address or phone number.

To get even more specific, you may use the Full-Time Equivalent (FTE) method. A company generally considers an FTE to be valued at 2,080 hours. For example, if you have 5 individuals that have been provided a corporate email account or phone number but 2 work part-time at 20 hours/week each, then your team has 4 FTE team members.
What is the preferred communication process for the report?
To keep costs as low as possible, we focus on efficiency in both communications and our work. At the core of our work is asynchronous communications powered by Rackless.app. Asynchronous communication is any type of communication where one person provides information, and then there is a time lag before the recipients take in the information and offer their responses. This asynchronous communication preference is why we have invested heavily in building and deploying Rackless.app.

At Rackless, we have found asynchronous communication improves the quality of the questions, requests, and responses. Why? Asynchronous communication allows recipients time to gather their thoughts, investigate multiple options, formulate opinions, document findings, and present their recommendations. To meet the demands of an increasingly connected and global workforce with varying, flexible, and offsetting work schedules, asynchronous communications become more popular than the more stringent synchronous option like meetings or calls. Our team members and clients often submit tickets during their work shift to come back the next day to find the ticket completed while they were off and even sleeping.

A bonus offered by asynchronous communications comes from the result: 100% documentation. Future team members can go back and review tickets to see what decisions were made and gain broader knowledge of the work completed and the motivation behind decisions. Before asychronous communications, this organizational memory was loss because calls and meetings were not recorded. Even if the call or meeting was recorded, many just don't have the time to wade through the formalities, small talk, and pleasantries of meetigns and calls to glean the nuggets of wisdom held in the recordings.

We understand that communication preference differ based on a company's geographic location (San Francisco v. New York) and also by age demographic (Generation Z v. Baby Boomer). As a result of these differences, we offer online web conference calls and onsite visits (aka synchronous communications) upon request to complement our asynchronous communications.
Is there a limit in the number of participants you will interview for the report?
No, there is no hard limit. Ideally, we want each department in your company represented as well as each level within management. If you have an employee, business owner, shareholder, or stakeholder that uses your technology today and you feel we would benefit from hearing their feedback, we are all ears.
Do we have to sign a contract for the report?
To keep costs as low as possible, there are no contracts to sign to purchase a Technology Review Report. This helps lower legal fees and thus keeps our report price to a minimum. If within 30 days of receiving your final report you are not 100% satisfied, we will give you a full refund, no questions asked (and no lawyers required😎).
Why the name Rackless?
Micky's daughter Amelia asked him what they were going to do after Post.Bid.Ship.? Sitting in a large retail store parking lot, Micky pointed to the rack of shopping carts. He said "One day Amelia, we won't need those shopping carts or those shopping car racks. The products those carts carry today will in the future be sold online and delivered to us."

Having just learned about prefixes and suffixes in elementary school class that day, Amelia said "So the store will be Rackless?" pointing to the rack that held the carts. Micky said 'Yes, exactly.' He went on to share with her that not only would the store need less shopping carts and less shopping car racks, but company's like Post.Bid.Ship. would  no longer need physical servers and the racks that hold them due to the cloud. 

The next day after Layla, Micky's wife gave birth to their twins Olivia and Crockett, Micky searched online to see if Rackless.com was registered. It was but not being used. MIcky that afternoon shortly after meeting his twins for the first time negotiated the purchase of Rackless.com. Why? A company wanting to hire Micky to build their help desk and recruit software developers needed to write a check to him to get started. What other name to use other than the one Amelia invented and that would be acquired on Olivia and Crockett's birth date making it extra special and marking the transition of Micky from building Post.Bid.Ship. to building Rackless.
How rare is one person that can be both the Chief Information and Technology Officer?
Micky having served as both Chief Information and Chief Technology Officers for multiple organizations makes him something of a unicorn. It is rare that one person has the skillset and experience to both buy and build technology. 

To serve as the Chief Information Officer, a person must have mastered the skill of working with different departments and coordinating the purchase and deployment of Information Technology systems. To serve as the Chief Technology Officer, a person must have mastered the skill of recruiting and working with product owners, software developers, scrum masters, business owners, and multiple stakeholders to take a custom software development product from idea to the marketplace.

When you combine this with the fact Micky holds an MBA in Entrepreneurship from The University of Arizona, studied Venture Capital at the University of California, Berkeley, and has raised both Angel and Venture Capital for two startups both having experienced successful exits, his skillset and experience is definitely unique.
What countries, states, and cities do you currently serve as CIO/CTO? 
We are currently serving clients in the following areas:
  • Cleveland, Ohio
  • Dallas, Texas
  • Denver, Colorado
  • Nashville, Tennessee
  • Sioux Falls, South Dakota 
If you live outside these areas, contact us because we are expanding to new areas across North America.
What is the timeline for the Technology Review Report?
Ideally, the goal for us and your team will be that we work to have the final report submitted within 90 days of purchase. To make that goal happen, we need to be timely in responding to tickets, request for interviews, and more. Here is how the timeline breaks down and how we envision the report being written.

First, we will conduct all interviews of key personnel within the first 30 days of purchase. These interviews may take the form of tickets submitted via Rackless.app with questions that interviewees can respond to via written or recorded answers. These interviews may also occur via Zoom recorded meetings plus potential onsite visits as time, budget, and logistics allow.

Next, our goal will be to write up our initial draft of the report within the first 60 days. This initial draft will include our first impressions written into the start of our six (6) main sections: Executive Summary, About the Authors, About the Participants, Best Practices, Competitive Landscape, and Recommendations. 

Between day 45 and 60, our goal is that you and your team will have the opportunity to ask follow-up questions and input from the draft helping us refine the report into a final version by day 90. All of this will be done with the goal that on day 90 if not before, the final report will have be submitted. 

What our customers say about us

Over the years, Micky and his team have received praise from our clients after introducing them to our unique process for acquiring and deploying commercial technology as well as building custom software. Here are some of those testimonials. We look forward to earning your positive testimonial and showing it off here in the near future.
Chris Lawrence
Hope Has Arrived, LLC
When I first had the idea to start my website, I tried working with a top rated developer. The process was extremely frustrating and cost me money and time simply because I couldn’t communicate effectively with him. I was so frustrated trying to build a website, I wanted to smash my laptop against the wall. I don’t think he was trying to talk above my head, it’s just the reality of the complexity of the Internet and launching a website in today’s world. 

Micky and his team helped me learn the necessary skills to communicate with a developer. Now, my website is launched, and the mission is going forth. My traffic and conversions are continuing to grow. Micky and his team continue to teach me how to run and grow my website.
Bobby Walters
Rezult Technology
If you’re considering a technology project and want someone you can count on to deliver, look no further than Micky Thompson. I worked with Micky to supply programming consultants for a project which he was managing the delivery of for his client. We worked closely together and I found Micky was a pleasure to work with and was 100% committed to his client’s best interest while also considering the interests of everyone involved – he truly seeks to create a win-win. I found him to be a creative, driven and dedicated individual who will do what’s necessary to deliver what he says. He is also someone that sticks to his core values who you can trust to operate his business dealings in an ethical manner. I look forward to working with Micky again and I endorse him as both a person and a professional.
Tim Altman
TheHopeLine, Inc.
Micky has amazed me. I am not talking about his knowledge of technology, which is expert, but about his ability to put it all together. He understands how systems work. He knows how to construct and manage processes. Most importantly, he knows how people and processes fit together.

That’s why Micky has been able to lead us in the construction and implementation of a custom CRM system. It’s why we have virtually zero downtime in any of our systems. It’s why we have achieved seamless IT integration with multiple vendors. It’s why I virtually never think about technology, but have the luxury of capitalizing on the powerful information these systems have put at our fingertips.

Though our operation is less than $5 million per year, I have been told by Fortune 500 executives that what Micky has done for us would be the envy of their organizations. Thank you Micky!
Collin Crowley
Post.Bid.Ship., Inc.
I started working with Micky when Post.Bid.Ship. was simply a business plan. I had the pleasure of learning from him while he built his vision of Post.Bid.Ship. from idea on paper to functioning business. Micky has incredible vision as well as the ability to manage and motivate a team. His work with investors is both creative and constructive and he is a pleasure to work with every single day. Micky's analytical and strategic talents take business development to the next level. He has an amazing ability to find and break down data as well as build strategy to meet any goal.

Not only is Micky a talented entrepreneur, he is also an extremely caring mentor. Micky's ethics and ideals cannot be shaken, and Micky will never sacrifice his character or beliefs for personal gain. He truly cares about everyone he works with and it shows through his actions every day. Micky is honest, fair, and a true example of how business should be done in today’s entrepreneurial economy.
Christopher Cupp, Sr
The Spirit Project
I had the pleasure to meet Micky Thompson while transitioning careers into Information Technology/Project Management, and I couldn’t ask for a better leader and mentor. Micky has a breadth of knowledge in many application areas and is excited to share his expertise.

Before partnering with Micky, our company had little experience with the Software Development Life Cycle and Agile Project Management. We were overrun by defects, scope creep, and long cycle times spread across multiple concurrent running projects. In layman’s terms, our customers were unhappy, we were drowning in our backlog, and throwing money away. Micky helped us navigate the chaos in such a fast-paced environment and established agile best practices we use to this day to approach all our projects. Our customers have never been happier or more satisfied with the value we deliver.

His ambition and energy when tackling tough challenges is infectious and motivates those around him. I would not be where I am today without Micky’s guidance and willingness to share his knowledge and expertise.
John Kaufman
The CRM Connection
I have worked with Micky since 2002. He is a consummate professional who approaches life and his work passionately. He knows how to successfully run a service business with integrity and treats the people who work with him with respect and honor. Micky’s knowledge of the computer industry coupled with his business ethics makes him an asset to everyone who has the privilege to work with him.
Joseph D'Entrone
Post.Bid.Ship., Inc.
Micky Thompson is a rare combination of idea and drive. I have had the pleasure of having Micky as both a manager and advisor during my time at Post.Bid.Ship. where he created a fluid development environment and made leading our team look effortless. Above all, Micky always found ways to be on the forefront of technology whilst keeping the team agile and focused. Also, Micky brought a level of energy that could only be described as contagious. Any company would be lucky to have Micky as an officer.

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Micky Thompson helps small to medium-sized organizations access Chief Information/Technology Officer services used by larger enterprises except on a fractional basis. By purchasing Chief Information/Technology Officer services on a fractional basis, the services are easier to obtain and more affordable. In using our services, our clients avoid the overhead of recruiting and retaining the talent required to perform this work in-house.
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