Frequently Asked Questions
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Does Micky or his company require equity in my company like traditional technical cofounders?
No, we don't require equity. Now, isn't that a beautiful thing! However, if you are feeling generous and want to provide equity to Micky or our company, we won't stop you. :) Micky is somewhat an expert in private equity having studied Venture Capital at the University of California, Berkeley and having raised over $10 million from both Angel Investors and Venture Capitalists. So, while Micky nor his companies require equity, he can help you how best to think about private equity having both studied it and sold it through his multiple ventures.
Do you include web hosting?
Yes, we provide enterprise-grade hosting for all websites we service at no additional cost to you. We include hosting for websites as we have found that when combining our purchasing power for several clients with becoming an expert in our hosting partners features and services, we are able to manage these costs in a way that allows us to include hosting as a feature within our service.
Are websites backed up regularly?
Yes, we automatically backup our website files, and databases daily both internally with our hosting partners and externally from one hosting provider to another (i.e. Digital Ocean to Amazon Web Services). We do this in an effort to provide both traditional data recovery in the event of a human error and disaster recovery in the event that one of our hosting partners should become unavailable (i.e. due to a natural disaster).
Where will our website be hosted?
Our three primary hosting partners are Amazon Web Services, Cloudflare, and Digital Ocean. We host our client websites with the hosting partner that we feel can provide the highest level of service with the minimum amount of down-time.
Do you provide onsite visits, conference calls, and telephone support?
To keep our pricing as low as possible for MickyThompson.com clients, we perform most communications outside our 1:1 coaching services using asynchronous tools including online chat and our ticket system.
If your company is in need of synchronous communications such as onsite visits, conference calls, and telephone support, we can talk about that during our coaching sessions. We have done onsite visits for clients before so they are not out of the question. It just comes down to your specific needs, expectations, and our ability to schedule it.
Can we upgrade, downgrade, or cancel anytime?
Yes! We built our services to allow clients to be able to grow as your needs grow. You can upgrade anytime as long as we have the capacity as far as team members to facilitate the upgrade.
If your needs decrease, you can downgrade to a lower plan once every 3-months.
Lastly, we understand that not every startup or venture succeeds. So, you can cancel our service at anytime. We don't provide refunds outside the first 14-days so your cancelation will take effect upon your next renewal date or a date that you and us agree to prior.
Do minutes roll-over to the next month?
Yes! Both used and un-used minutes roll-over for up to 3-months. By allowing both used and un-used minutes to rollover for up to 3-months, this will provide flexibility for when demand shifts unexpectedly.
Are there any special tools or software required?
Yes and no. Technically, you could get away with writing words to our software developers and support technicians. However, we have found some tools help in this communication making it faster to communicate.
Snagit from Techsmith: There is a saying 'a picture is worth a 1,000 words.' As a result, we recommend the software product Snagit from Techsmith for making screenshots.
Loom: For the saying, 'a video is worth a million words', we recommend Loom for recording your screen and communicating a feature or change you want built.
LastPass: For sharing passwords, we recommend LastPass.
Do we have to sign a contract?
No! With MickyThompson.com, there are never any contracts to sign.
If your company does wish to have a contract in place as part of their purchasing process, contact us and we will connect you with our parent company, Rackless, Inc. as they can provide custom pricing that can include that level of service.
What software development languages and frameworks do you support?
WordPress, the world's most popular Content Management System
WooCommerce, the world's most popular e-commerce software
Laravel, the world's most popular PHP framework for online applications
ASP.NET Core, Microsoft's popular software framework utilizing C#
Tailwind, a utility-first CSS framework for rapid design
And more including MySQL, Microsoft SQL, React, and more.